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How do I contact Avianca customer service?

Avianca is one of the prominent airlines with a huge customer support team. While you have booked with Avianca, if you seek assistance in making changes in the booking or want to know about your boarding pass, there are several ways to contact the airline.


However, you can make a phone call at the Avianca Airlines customer support Number to access quick support. In the article, we will discuss Avianca's various customer support options; you can read it till the end to communicate better. 


A step-by-step process to contact Avinca over the phone  


  • Dial the Avianca customer service hotline number on the website 
  • You have to select a language from the options and follow IVR automated commands
  • Press 1 To reserve a ticket 
  • Press 2 To modify/ upgrade existing booking 
  • Press 3 For refund questions 
  • Press 4 For Seat selection 
  • Press 5 For more options 
  • Choose one option from the above list, and accordingly, your call will be transferred to that department 
  • Stay on call until a live agent joins you on the phone 
  • Once available, talk to them and get solutions to the queries in real-time 


Queries you can discuss with an Avianca live agent 


When connected with Avianca Airlines Customer Service via phone, you can get solutions to all the queries unless there is a special requirement. If you are unsure, here is a list of some of them: 


  • Reservation & Ticketing
  • Check-in issues 
  • Flight schedule 
  • Baggage Allowance 
  • Seat Selection
  • Lounge 
  • Membership, etc 


How to communicate with Avianca Airlines via email?

Emailing is one of the traditional ways to communicate with the airline. But when phone, chat, etc., is introduced, people generally use it to share feedback, concerns, suggestions, etc. To send an email: 


  • You can go to the Avianca customer support page first
  • Find the email section there by clicking on the link 'Email us.'
  • Choose a topic and subtopic from the list on a new page 
  • Accordingly, an email form will appear at the bottom
  • Fill out the details in the form ,write your message and, if necessary, enclose the supportive documents 
  • When you are done with the information, submit the form for Avianca team to review 


How to connect with an Avianca agent via chat? 


Avianca also provides chat support in addition to phone and email. It is the best option for those who need real-time support but cannot talk on the phone. To connect with Avianca via chat:


  • Head to the Avianca official website and then the Contact Us page 
  • At the bottom, you can locate the link 'Chat Now.' 
  • Open the chat box, and there you can see many links 
  • Click on the one that suits your question most and follow the prompt
  • You can follow the automated commands to solve the query at your end
  • If you still need help, type 'Live agent' and answer some questions to start a live chat session 


Conclusion: You can Speak to live person at Avianca Airlines anytime by making a call at the Avianca hotline number. Besides, Avainac provides many other ways to connect with its representatives, including chat and email. For more information or doubts, you can also send a message to the airline directly on its social media pages. For Avianca members, log in to your account and get personalised support. 

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