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ITIL Certification ITILFND_V4 questions and answers have been Updated

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ITIL ITILFND_V4 Exam Demo

Which guiding principle recommends using ideas from ITIL, Lean, Dev Ops, Kanban, and other sources to help drive improvements?
A. Focus on value
B. Start where you are
C. Think and work holistically
D. Optimize and automate
Answer: D

Which is a financially valuable component that can contribute to the delivery of a service?
A. Service offering
B. Sponsor
C. Configuration item
D. IT asset
Answer: D

Which is the cause, or potential cause, of one or more incidents?
A. A known error
B. A problem
C. A change
D. An event
Answer: B

Which is the MOST LIKELY way of resolving major incidents?
A. A support team following detailed procedures for investigating the incident
B. Users establishing a resolution using self-help
C. A temporary teamworking together to identify a resolution
D. The service desk identifying the cause and a resolution
Answer: C

What is included in the purpose of the IT asset management' practice?
A. Making new and changed assets available for use
B. Supporting decision-making about purchase, re-use, retirement, and disposal of assets
C. Providing information on how assets are configured and the relationships between them
D. Moving assets to live or other environments for testing or staging
Answer: B

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