If Your QuickBooks Keeps Crashing, Use these Steps!

The QuickBooks application, just like any other software program, is prone to errors and glitches. While some of these errors are common, others are a little complex to handle. One of the most common errors reported by QuickBooks users is the QuickBooks keeps crashing issue. There can be many reasons for this issue, like a damaged QBWUSER.INI file. If your QuickBooks crashes unexpectedly, follow the solutions provided in this article to eliminate the issue. 

If you are having difficulty understanding or performing the steps, you can call us at 1-855-856-0042and get assistance from our support team. 

What Triggers the QuickBooks Keeps Closing Error?

 The QuickBooks Desktop crashing issue can occur due to the following common factors – 

  1. Your company name is too long or not as per QuickBooks requirements.
  2. The QBWUSER.INI file is either damaged or corrupted, leading to QuickBooks shutting down.
  3. The system’s hard drive is corrupted, or there are issues while running it.
  4. The Windows OS is outdated and needs to be updated to the latest release.
  5. Your QuickBooks has become obsolete and is crashing abruptly

Really useful to learn : How to Resolve QuickBooks Error 15102

Effective Steps to Address the QuickBooks Automatic Shutdown Issue

If your QuickBooks keeps closing, perform the steps provided below to terminate it.

Step 1 – Open the QuickBooks No Company Open Window while Suppressing the Application 

Firstly, you need to suppress your QuickBooks Desktop by pressing and holding the Ctrl key. Double-click the QuickBooks icon while holding the key until the No Company Open window pops up. Now, run the application and see if the QuickBooks crash com error is fixed. If the issue is still unresolved, move to the next troubleshooting step. 

Step 2 – Change the QBWUSER.INI File Name and Resolve the File Issues

The QBWUSER.INI file is a crucial file to run QuickBooks, and damage to the file can lead to the application crashing. 

  1. From the QuickBooks File Directory, find and right-click the file with the .INI extension.
  2. Select Rename and add .OLD to the file name to modify it and fix the damage.
  3. Once done, reopen QuickBooks and check if the QuickBooks keeps closing issue is eliminated. 

Step 3 – Quick Fix your QuickBooks from the Tool Hub Utility

You can run the QuickBooks Tool Hub to fix the application issues from within and eliminate the crash com problem.

  1. Download and save the QuickBooksToolHub.exe file at an easily accessible location on your Desktop to open it.
  2. Select the QuickBooks Tool Hub and go to the Program Problems tab to run the quick fix utility.
  3. Click on Quick Fix my Program and run the tool to fix the program issues effectively.
  4. Once the tool stops running, re-launch QuickBooks to check if the QuickBooks shutting down issue is resolved.

Additionally learn : How to Fix QuickBooks error 1603 


The QuickBooks keeps crashing issue can be effectively rectified by following the steps given in this article. If the issue still exists, you can reach out to us at 1-855-856-0042 and get professional assistance from our team of experts. 

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