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John Watson

How do I get a refund from Air India?

Passengers travel from different locations of the world to and from India on this airline. When the customer base is as diverse as possible, the customer care service should be too. Travel by any mode is complicated because you need to make arrangements in advance. Airline travel is best when arrangements are made at least 1 month in advance; now, whatever happens in this 1 month can not be predicted. The airline understands this situation and has come up with the following policies for you to get a refund from Air India and make sure the passengers and the airline meet at a common ground.


  • Passengers are eligible to apply for a refund if the tickets are not used or partially used. To be sure of the status of your ticket, you can check the details on the official flight.
  • For the passengers who decide to cancel the booking within the first 24 hours of booking, the airline will give a full refund.
  • The tickets booked with the involvement of a third-party agency can not be canceled online. In such cases, the passenger needs to apply for a refund with the help of the agency involved.
  • Once the 24 hours window is over, passengers will need to pay a fee or penalty for cancellation, and this amount will be decided by the type of ticket purchased and the class you were bound to fly in.


After you have cleared these points, you would feel the need to know ‘How do I get a refund from Air India?’ The steps are as easy as they come. To get a service from a company, you either visit the company or open its official page; similarly, you open the Air India site.


  • On this vibrant vermilion homepage, you will easily see the ‘Manage You Trip’ right under the name and logo. This link is all you need. 
  • The very obvious next step is to click this and open your account. Before you can directly view your account, you will need to log into the account with your credentials.
  • Now when you look at the page, you will see all your previous bookings and the present ones. Select your current flight, and all the details will be shown. Now you need to find the cancel button. You can apply for a refund from the same section. 
  • Once the refund request is submitted to Air India, they will calculate the amount that must be deduced as a penalty and the amount that is to be refunded. 
  • Air India will process the refund back into the original account you used at the time of booking.
  • People who have not booked via the Air India website should get a hold of the service center and initiate the process.


Once you are familiar with the process to get a refund from Air India, you will understand how easy it is. Passengers who have multi-stop flights booked, who need to cancel a specific part of their trip, or have a complex query, in general, should talk to a representative directly; they work hard and smart and will get you the best possible solution.


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