Reliably Resolve QuickBooks Error 12002 with Easy Steps

One of the many common payroll errors, the QuickBooks error 12002, arises when there are issues with the payroll update process. This error code can occur when the Internet Explorer settings are incorrect, or there are issues with the firewall setup, among other possible reasons. If you are encountering the QuickBooks error code 12002, you need to follow the reasons and solutions provided below to address it once and for all.

If you are having trouble understanding the steps or resolving the error code on your own, you can reach out to us at 1.855.738.2784 to get direct assistance from our professional team.

Possible Triggers Leading to the QuickBooks Desktop Error 12002

QuickBooks error message 12002 can arise due to the common reasons and causes mentioned below –

1. The Internet Explorer settings are incorrect or misconfigured, which is interfering with the QB update process.
2. You are not using Internet Explorer as your default browser for QuickBooks, which is causing compatibility issues while running the updates.
3. Your QuickBooks Desktop installation process is incomplete or faulty, and the installation files might be broken or damaged.
4. Windows firewall or an anti-virus program is causing an obstruction while running the payroll updates in QuickBooks.
5. The internet connectivity is poor or unstable, which is preventing the QB updates from being installed.

Recommended To Read: How To Resolve QuickBooks Error 1723

Troubleshooting Solutions to Dismiss the QuickBooks Payroll Error 12002

QuickBooks payroll update error 12002 can be easily removed by using the solutions provided below –

Solution 1 – Perform an Internet Configuration from the Connections Menu

You can address the QB error code 12002 by reconfiguring the internet settings.

1. Open Internet Explorer and click the Gear icon to select Internet Options, and go to the Security tab.
2. Click the Globe icon and set the security to Medium, followed by accessing the Connections tab.
3. Choose Never Dial a Connection and click OK, and from the LAN settings, checkmark the Automatically Detect Settings option and deselect the Use a Proxy Server box.
4. Enter the correct Address and set the Port number as 80, followed by going to the Advanced tab.
5. Click Restore Advanced Settings to checkmark the Use TLS 1.2 checkbox and exit Internet Explorer to restart Windows.
6. Lastly, try to run the payroll update once again and check the status of the 12002 error message.

Read Also: QuickBooks Error 3371 Code 11118

Solution 2 – Set Internet Explorer as your Default Browser from the Programs Tab

You need to run the payroll updates by using Internet Explorer as your default browser.

1. Double-click the Internet Explorer option and hit the Gear icon from the Explorer window to choose Internet Options.
2. Go to the Programs tab, and under the Default Web Browser, click the Make Default button and hit OK to save the changes.

Conclusion

QuickBooks error 12002 can be reliably rectified by using the methods provided in this article. If the error code persists, you can call us at 1.855.738.2784 to get assistance from our team of QB experts.

You May Read Also: How To Fix QuickBooks Error 15103