QuickBooks Error 15102: Ways to Reliably Troubleshoot

Issues while accessing the payroll features in QuickBooks can lead to the QuickBooks error 15102. This error code can occur while updating the QB application or the payroll function. The issue can prevent users from updating their payroll features and can arise due to many possible reasons, like poor internet connectivity. If you are encountering the QuickBooks error code 15102, you can use the steps provided in this blog to eliminate it once and for all.

If you are unable to perform the steps or resolve the error code on your own, you can reach out to us at 1-855-856-0042 to get assistance from our team of QB professionals.

Possible Reasons leading to the QuickBooks Desktop Error 15102

QuickBooks error message 15102 can occur due to the following common factors –

1. There are internet connectivity issues while accessing the update file needed to update the payroll function.
2. The update location path is incorrect, or you are accessing a download location that is not available in QB.
3. You are running QuickBooks in multi-user mode while trying to perform the QB updates.
4. There are inadequate access permissions, which are causing restrictions while performing the payroll updates.
5. You are logged in with a Windows vista operating system admin account, which is causing update issues.

Recommended to read: How to fix QuickBooks Migrator Tool Not Working

Practical Solutions to Eliminate the QuickBooks Update Error 15102

QuickBooks payroll update error 15102 can be reliably rectified by following the solutions given below

Solution 1 – Verify the Shared Download Location from the Help Menu

You can perform a download location verification from the help tab to address the QB error code 15102.

1. Open QuickBooks and go to the Helptab to access the Product Information window, and note down the location where QuickBooks will save the downloaded file.
2. Now, from under the Helptab, click Update QuickBooks and verify the download location under the Options
3. If the location is not correct, change the location and select Yes for Shared Download, followed by clicking Save.
4. Lastly, rerun QuickBooks and try to update the application to check if the 15102 is dismissed.

Solution 2 – Run QuickBooks as an Admin and Enable the Single-User Mode

Firstly, you need to run QuickBooks as an admin by selecting the Run as Admin option and enabling the single-user mode.

1. Once you are running QB as an admin, check if you are using QuickBooks in a multi-user mode, and log out all the users in the network.
2. Open QuickBooks on the workstation that is experiencing problems during the update and select the Switch to Single Useroption from the File
3. Lastly, try to Update QuickBooks Payroll once again to check if the 15102 error has been successfully removed.

Conclusion

You can perform the steps provided in this blog to address the QuickBooks error 15102. If the error code remains unresolved, you can reach out to us at 1-855-856-0042 to get direct assistance from our support team.

Also read: What is QuickBooks error 80040408, and how to repair it?