If you're preparing for the Salesforce Contact Center Accredited Professional Exam, Passcert is here to aid in your studies. We provide the latest Salesforce Contact Center Accredited Professional Exam Dumps, tailored to help you succeed. Our team has compiled a collection of real questions and answers, covering all the necessary topics in depth. We've made sure to include full points for each question, ensuring you understand the correct answers and the reasoning behind them. By using our comprehensive Salesforce Contact Center Accredited Professional Exam Dumps, you'll be well-equipped to pass your exam successfully.
Salesforce Contact Center Accredited Professional Exam
The Contact Center Accreditation is intended for individuals with the knowledge, skills, and experience to discover, design, plan, and deliver product value to customers with Contact Center. The intended audience has proven experience with the administration and configuration of the Salesforce core applications, including Service Cloud, Omni Routing, Integrated Voice, Digital Channels, and Self-Service. The candidate can successfully design and implement Contact Center solutions that meet customer business requirements, are based on best practices, and contribute to long-term customer success; taking full advantage of the added value Omni Routing, Integrated Voice, Digital Channels, and Self-Service deliver on top of core functionalities.
Contact Center Accredited Professional Exam Details
Content: 60 multiple-choice/multiple-select questions
Time allotted to complete the exam: 75 minutes
Passing score: 66%
Registration fee: USD 150 plus applicable taxes as required per local law
Delivery options: Proctored exam delivered in an online environment that can be accessed through Partner Learning Camp (PLC)
References: No hard-copy or online materials may be referenced during the exam
Prerequisite: None
Contact Center Accredited Professional Exam Topics
The Contact Center Accredited Professional Exam measures a candidate's knowledge and skills related to the following topics.
Section 1: Discovery 20%
Section 2: Design 29%
Section 3: Implement 41%
Section 4: Deploy 10%
View Online Salesforce Contact Center Accredited Professional Exam Free Dumps
1. You need to configure chatbots for different purposes within the Contact Center. Which platform offers the most flexibility?
A.Einstein Bots with pre-built templates and AI capabilities for various customer service scenarios.
B.Flow Builder with drag-and-drop interface for designing chatbot conversations and logic flow.
C.Dialogflow and similar third-party chatbot platforms integrated with Salesforce.
D.All of the above, providing options for diverse bot functionalities and integration flexibility.
Answer: D
2. You need to share Contact Center metrics with external stakeholders. Which feature facilitates secure and controlled data sharing?
A.Exporting reports and dashboards for external access via email or file sharing platforms.
B.Salesforce Sharing Settings granting specific access levels to external users for relevant dashboards and reports.
C.Custom Apex development for building secure data sharing portals with granular access controls.
D.All of the above, depending on the security requirements, desired level of control, and complexity of data access needs.
Answer: D
3. The company aims to track the impact of Salesforce Contact Center on revenue generation. Which KPI should be considered?
A.Number of Closed Won Deals
B.Contact Center Conversion Rate
C.Customer Retention Rate
D.Customer Lifetime Value (CLTV)
Answer: B
4. You have identified two personas for your Contact Center: experienced agents and new hires. How can future functionality cater to both groups?
A.Develop advanced automation tools for experienced agents and basic training resources for new hires.
B.Design a flexible interface that adapts to different skill levels and learning styles.
C.Implement separate knowledge bases with content tailored to each persona‘s experience level.
D.Offer personalized dashboards with relevant metrics and performance insights for each agent.
Answer: B
5. The customer requests integrations with existing CRM and marketing automation systems. Which approach promotes data integrity and maintainability?
A.Develop custom code for each integration, creating independent data silos and complex maintenance needs.
B.Utilize pre-built Salesforce connectors and APIs for seamless data exchange with external systems.
C.Implement point-to-point integrations with each system, requiring ongoing customization and management.
D.Avoid integrations altogether and maintain separate data environments for different functionalities.
Answer: B
Salesforce Contact Center Accredited Professional Exam Dumps
If you're preparing for the Salesforce Contact Center Accredited Professional Exam, Passcert is here to aid in your studies. We provide the latest Salesforce Contact Center Accredited Professional Exam Dumps, tailored to help you succeed. Our team has compiled a collection of real questions and answers, covering all the necessary topics in depth. We've made sure to include full points for each question, ensuring you understand the correct answers and the reasoning behind them. By using our comprehensive Salesforce Contact Center Accredited Professional Exam Dumps, you'll be well-equipped to pass your exam successfully.
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