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How To Cancel Air Asia Flight Ticket?

You never book a flight ticket with the intention to cancel it. There could be many situations surrounding your flight booking. 

Maybe you booked in advance, or that you suddenly received news that requires you to travel immediately, perhaps you booked the flight to attend an event, or maybe not everyone was sure about the plan, but you booked the tickets anyway, hoping for a positive result. The scenarios can be endless, but luckily there isn’t an Air Asia cancellation policy for every scenario. The guidelines are simple, and you can easily understand which one fits your situation and how to use it to your benefit.

Cancellation and Refund Policies 

These rules and policies govern the working of this airline, and every passenger needs to abide by them.

  • All the passengers need to cancel their flights within 24-hours of payment processing to get a full refund. Hence, right after ticket confirmation, you have 24 hours to cancel the ticket to get a full refund. Once this period is over, as per Air Asia Refund Policy, you are no longer entitled to a complete refund.
  • If your ticket is refundable, the airline will give you the total amount you paid, including all the taxes (airport and government-imposed), back into the account you used for payment.
  • Under external cases, when the airline cancels your ticket, you are eligible for a full refund if the airline is responsible for the cancellation. In cases where responsibility does not lie with the airline, the airline will try to adjust you on a new flight but is not liable to pay the total refund amount. The Air Asia cancellation policy says that the refund amount here will depend on your ticket type.
  • For non-refundable tickets, the passenger can get a voucher for the value of the ticket fare minus the cancellation fee. So the refund amount will be the original fare minus cancellation fee. You can use these vouchers for making future bookings.
  • If the airline decides to cancel your flight, it is under the obligation to inform you 2 weeks in advance. After telling you, the airline has to schedule you on a new flight covering the same route and destination for free. Fif rescheduling is not possible; the airline needs to follow the Air Asia Refund Policy and return the exact fare amount to every passenger.

Steps to cancel Air Asia booked seat

Now that you know how the airline will refund your money and how much value you can expect to receive, you can proceed to cancel your ticket.

  • Load the airasia.com on your computer or mobile.
  • The red banner at the top holds the ‘Manage’ tile. This will take you to your flight. Select this, and a new page will open.
  • Here the website will ask you to fill in details in two blank boxes. In the first, you need to fill in either PNR/Booking Reference number, and in the second, your name(first or last)/registered phone number or email id. 
  • Now the Air Asia cancellation policy will allow you to retrieve and cancel your booking. Once done, you can apply for a refund.

The refund amount depends on the ticket class, your membership plan, date of cancellation, whether your ticket is refundable, flight route, destination, etc.

Please note that you can also ask the customer service team to submit this request on your behalf. The contact details are present at the bottom of every page. You can call, text, or chat online; all the options are present at the same location.

If you have any queries regarding Air Asia Cancellation Policy and Manage booking then you can connect with us through helpline number +1 802-209-2600.
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