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How do I get a refund from Virgin Australia?

Virgin Australia provides a simple process to request a refund for the canceled itinerary. To understand the detailed procedure to get a refund from Virgin Australia either by refund form or call. The Airline suggests the passengers complete the refund form online once the cancellation process is completed.

Simple & easy steps to get a refund from Virgin Australia

  • There is a must to cancel the booking first to request a refund. If a customer has already canceled, a refund form link will pop up on the screen.
  • Click on the refund form link, and it will open up on the screen.
  • Kindly fill up the asked details such as personal data, canceled booked itinerary, contact details, and the original payment details.
  • Tap on submit, and the AirlineAirline will check the eligibility to transfer the refund.
  • If the ticket holder is liable to get the full refund, it would be credited to their bank account within seven days if the payment was made via Credit Card. Else. For other payment methods, it will take 10 to 15 days.
  • The payment will be transferred to the original payment method only.

With the steps given above, passengers can easily get a refund. Beside this method, passenger can also use other mode which is phone call. They just have to call Virgin australia and ask the representative to apply for a refund.

What is the Virgin Australia Refund Policy?

The AirlineAirline has multiple terms and conditions under which they refund canceled flights. Passengers who want to cancel the booking must check the eligibility criteria for a refund for the purchased itinerary, which are listed below. If you have any other concerns, the customer should call Virgin Australia and discuss the query.

  • Customers who want to avoid penalties would suggest you cancel the reservation within 24 hours of purchase and get a full refund.
  • If a passenger holds a refundable ticket, they can cancel the booked itinerary and receive the refund without penalty.
  • For non-refundable ticket holders, no refund would be made for the canceled booking, but they are liable to get applicable fees or taxes.
  • Suppose the passenger cancels the flight ticket before 72 hours of the scheduled departure, then some portion of the refund will be deducted as a cancellation fee.
  • The refund would be credited only to the original payment method only, but if the payment was made via cash, then the AirlineAirline will give the refund check.
  • The refund will usually take seven to twenty days, depending on the choice of payment mode.

In case of any confusion, passengers should feel free to call customer service on Virgin Australia phone number, which is available 24 hours, seven days a, to assist their travelers in resolving grievances related to Airline services. Linking the call with the customer service representative will take a few minutes. Otherwise, you cannot connect with them over call better to choose other available alternative contact ways given on the website.


People who have changed their travel plans want to cancel the booking but are still determining the refund process and whether the withdrawn itinerary amount will be refunded. In this case, travelers must read the above data and get clarity about which circumstances passengers will get a refund from Virgin Australia, the needed details to fill out the refund form, and how long the amount will be refunded. You will get to know all the essential aspects of the process. 


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