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How do I talk to someone on Ethiopian Airlines?

You can talk to someone on an Ethiopian airline through different channels that will link with the customer service executive who will provide the best possible guidance to your question. You will get the toll-free number that you dial from your preferred location. But the question is: How do I talk to someone on Ethiopian Airlines? You can follow the below-mentioned procedure to receive the contact details and get in touch with airline customer service executives. The below-mentioned steps will redirect you to the contact and help page.


Via live chat:


The live chat option will help you connect with Ethiopian airline's customer service. Live chat is a self-service method that will offer instant help through an online chat assistant that will respond to you with the necessary information regarding the airline.


  • Visit the official portal of the Ethiopian airline.
  • Then move down to the help and contacts section.
  • Please select the live chat option.
  • At last, a chat box will display. Chat related to your issue.

The Ethiopian airline offers a chat assistant that is programmed and named chatbot lucy, which will make you aware of the answer to your question in the best possible way. The chatbot can provide you immediately if you want information regarding domestic and international flights.


Via phone call:


The phone call option will provide  Ethiopian airline's toll-free number, 1 (800) 445-2733, which will link you directly with the airline personnel at Ethiopian. The phone line provides a safe and secure channel to share your query with the live person without hesitation because all the call recordings are inspected for verification purposes. 


  • Go for the Ethiopian Airlines official homepage.
  • Take your pointer at the help and contact section.
  • Some toll-free numbers in the help and contact tab will display information related to all area managers and call centers.

Dialing the helpline number will connect you with the IVR, where you need to follow the instructions mentioned below and ask about your query-related problem. 


  • Press 1 for flight status
  • Press 2 to manage your booking
  • Press 3 for baggage claim
  • Press 4 to connect with the customer service executive
  • Press # to disconnect the call 

Via email 


The emailing process is one of the feasible ways to connect with Ethiopian airlines customer service representatives—the official email address is available 24 hours on the airline site. 


  • Open Ethiopian airline's official web portal.
  • Then in the help and support section. You will get the email addresses.
  • Select it, and a mailbox will open. You can mail your issue to the Ethiopian customer service team from your valid email account.

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