Methods to Resolve the QuickBooks Multi-user Mode Not Working Issue

One of the many helpful features of the QuickBooks Desktop application is the Multi-user mode. QuickBooks lets its users run the application in a multi-user environment which enables them to access the company file from multiple workstations. But sometimes, while running the Multi-user hosting, issues occur which prevents users from accessing their company file. If your QuickBooks multi-user mode not working, it might be because the workstation is trying to launch a company file located on the server computer. If you are unable to run QuickBooks in multi-user mode, you can follow the steps provided below to eliminate the issue.

If you are having issues while performing the steps or resolving the error, you can reach out to us at 1.855.738.2784 and get assistance from our technical team.

What Leads to the QuickBooks Multi-user Not Syncing Issue?

If you cannot switch to Multi-user mode, the following factors might be responsible –

1. The QuickBooks Desktop application is not installed on the server computer.
2. The QuickBooks Database Server Manager is unable to access the company file, or the service is not running correctly.
3. There are incorrect hosting settings on the server hosting your QB company file. 
4. Windows file permissions are not set correctly, and need to be reconfigured.
5. There are issues with the DNS settings, or they might be damaged or corrupted.
6. Windows firewall or anti-virus application is preventing QuickBooks from communicating with the user computers. 

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Effective Ways to Eliminate QuickBooks Multi-User Issue

If your QuickBooks multi-user mode is not working, you can follow the solutions provided below to resolve it –

Step 1 – Mend the Network Data and Transaction Log Files by Modifying their Name

If there are issues with the .ND and .TLG files, QuickBooks Multi-user mode won’t run correctly. To eradicate the issue, you need to rename the files in the following manner –

1. Open the QuickBooks File Directory and search for the files with the .ND and .TLG extensions to access them.
2. Right-click one of the file names and select Rename to add .OLD at the end of it as a suffix.
3. Repeat this step for all the network data and transaction log files to repair the file damage.
4. Once done, rerun QuickBooks and access the multi-user mode to check if the issue is dismissed. 

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Step 2 – Perform a Widows Firewall Configuration to Prevent the Blockage

If your QuickBooks keeps opening in single-user mode, you can try configuring your firewall settings.

1. From the Windows Start menu, access the Control Panel and search for Windows Firewall from the search box.
2. Select the Allow an app through Windows option to prevent QuickBooks from being blocked by the firewall.
3. Select Change Settings and checkmark the box under the Public List section for your QuickBooks Desktop application.
4. Hit OK and select Public for your application to end the configuration process.
5. Once done, rerun QuickBooks to check if the multi-user mode is working correctly or not. 

Conclusion

If you are getting the QuickBooks multi-user mode not working issue, you can follow the solutions provided in this blog. If the issue persists, you can reach out to us at 1.855.738.2784 and get assistance from our team of experts. 

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