Steps to Perform when QuickBooks Payroll not Working

QuickBooks provides users many functions to perform their business and accounting features. One of the most used functions is the payroll function, which allows users to perform employee-related functions. Connectivity issues while running the QB application can lead to the QuickBooks payroll not working issue on your screen. This error message can occur when QB is unable to connect to the internet. You can eliminate the QuickBooks payroll connection error by using the solutions given in this blog. 

If you are unable to perform the steps or resolve the error code on your own, you can reach out to us at 1.855.738.2784 to get assistance from our team of QB experts. 

QuickBooks Payroll Network Problem: Possible Causes

You might be facing the payroll updates aren’t working issue due to the following common factors –

1. You are trying to access the payroll function while operating QuickBooks in a multi-user mode.
2. Your application’s security certificate is invalid or expired, and you need to perform a re-verification.
3. There are issues with your internet connection, and the connectivity might be unstable or weak.
4. There is a network time-out error, and your application is unable to connect to the server.
5. Windows firewall is causing an obstruction, and preventing QuickBooks from accessing the payroll feature.
6. Your system’s date and time settings are incorrect, and you need to modify it to set it to the correct time zone. 

Troubleshooting Steps to Eliminate the QuickBooks Online Login is Down Issue

You can fix payroll not loading on QB Online issue by using the solutions provided below –

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Solution 1 – Use the DNS Command Prompt from the Run Window 

You need to perform a configuration by using the DNS command prompt to fix the QuickBooks payroll sign on was rejected issue.

1. Press the Windows + R keys at the same time to open the Run window and type CMD in the appeared run text box.
2. Hit Enter or click OK to type ipconfig /flushdns in the search bar and hit Enter again.
3. Lastly, try to access the QB payroll function once again and check if the payroll issues are terminated.

Solution 2 – Modify the Internet Explorer Settings from the Advanced Tab

If you are having internet connectivity issues while using QuickBooks, you need to modify the internet settings.

1. Exit the QuickBooks application and click the Tools menu by opening Internet Explorer.
2. Select Internet Options, and from the Advanced tab, select Restore Advanced Settings.
3. Now, from the Settings menu, make sure that Use TLS 1.0 is checked and uncheck the Use TLS 1.1 and Use TLS 1.2 options.
4. Click OK and exit Internet Explorer to restart your computer, followed by trying to send the payroll data again. 

Conclusion

If your QuickBooks payroll not working, you can follow the steps provided in this article to eliminate the issue effectively. If the error message remains unresolved, you can call us at 1.855.738.2784 to get assistance from our technical support team.

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